ATLASSIAN INTELLIGENCE IN DEPTH
During day two in this years Team event, we had one of the biggest announcements within the ecosystem. Atlassian intelligence. The AI platform built within your AI ecosystem. Atlassian intelligence brings forward the historic AI Atlassian has offered in the form of machine learning, with the large language models like ChatGPT & most importantly your knowledge to really power up your team.
During early access, Intelligence will be available in Jira (all flavours), Confluence & Analytics. At launch, there are five major ways Intelligence will be there to assist you, so lets take a look at the use cases.
Instant help:
Placing instant help in the palm of your users hands will save time and money for your support staff, HR, legal or any team that would usually be inundated with questions that ultimately suck time away from their day. Right inside your chat tool, Intelligence will be able to answer questions like, how do I get on the VPN? How do I request sick leave? etc.
Using natural conversation, it gained an insight into what was required and resolved it without the need for an agent. Atlassian trialled this internally first. Their agent, Charlie, assisted in more then 50% of all requests.
Getting up to speed
We have all had to deal with tickets that usually someone else was trying to resolve. Now we are stepping in we would usually have to spend loads of time, looking back at the information and comments to work out everything that has happened. Intelligence now gives us the ability for a sum up of the conversation so far allowing your agents to take next steps without spending that time.
Accelerating your work
We have all been in a situation where you have need to provide updates but the update needs to be phrased in a more suitable tone, or you could be a bit of a chatter and need to shorten your answers. Intelligence now allows you to re-write your comments to better suite the situation.
But of course we don’t all work in JSM. So how could this also work in JSW?
As Intelligence has access to the powerful editor within Atlassian, it means you can also ask Intelligence to define tables, use code blocks etc. Below is an example of Intelligence being asked to create a table including links to API docs provided by the supplier and use emojis to define if it is supported.
What about summarising large documentation pages to give a well written succinct paragraph? Intelligence can do it. Just ask it to summarise the page and it will include links to important docs, add actions or decisions.
Learning on the fly
Every company has acronyms. Some are a little better known, others you may look at and scratch your head at. Intelligence will be able to scan your ecosystem to provide an explanation back against the highlighted text.
Answer on the fly
Confluence search, let’s be honest, can get real shit real fast. When users are adding incredibly in depth pages with loads of content results can sometimes get a little blurry. Intelligence will be able to provide the answers to your written questions with either the answer straight away or a link to the exact page for you to read more. No more searching hundreds of pages. These questions are written in your native language just like writing any sentence. Intelligence will understand who you are to make sure it provides back the correct response. While the examples here are in English, Intelligence supports a further 24 languages.
For those on Enterprise licensing and have access to Atlassian analytics. You do not have to write complex queries any longer. Just ask Intelligence. provide it an understanding of the type of chart you want to see and it will do the rest. want to include third party apps in the data query? Well as long as Analytics can talk to them, you can.
Finally, Intelligence will have the ability to help all end users get up to speed learning JQL (Jira query language). While JQL can be really powerful, unless you get used to the advanced mode you may struggle to pick it up. Intelligence can now help those users.
While no AI in its current form is 100% perfect, it is there to assist you with your work to enable you to be more productive. What’s your take on it?
