ACE Solent is hitting January by storm in 2024, with not one but two great events. The first event was also our first virtual event. We were lucky to be joined by Zigiwave, a great software company that creates integration products.

Dan from Zigiwave (great name I must say) was explaining how and why companies often want to pair Jira Service Management with other ITSM solutions.

Talented teams can create amazing software with great organisation of the product strategy and end user experiences. Jira Software has helped these teams by bringing them further structure to their work. However, developers spend their lives coding, and are often in Jira the least, which can create disconnect between the tickets and their code. This can cause headaches for product owners (POs) or project managers (PMs) overseeing the vision and releases. So how do we keep developers coding, but keep transparency for the PMs and POs to build strategy and understand current standings?